Privacy Policy


Terms and conditions

Pendry Security Training
Training courses are provided by RCP International Ltd, registered in England &
Wales (company number 10900256).
Your Acceptance of Our Terms and Conditions
You will be deemed to have accepted our terms and conditions when you book
training with us.
Payment for courses will be taken at the point of sale/booking, or will be invoiced
on or before the training booked takes place. This is because we spend
significant time and resources with pre-course preparation and support: your
learning starts as soon as you book.
Payment can be made by phone, card or BACS/bank transfer.
For invoices we will contact you to see if further information is needed to ensure
our invoice will be paid such as a purchase order number or new supplier
information. If we do not get a response to this contact we will assume you no
longer wish to proceed and withdraw your place.
When an invoice is issued payment terms are 30 days from the date of the
invoice. Payment is deemed to have been made when you have initiated
payment electronically, given us payment details via the telephone, or a cheque
has been received. Late payments will be handled as follows:
An invoice that has not been fully settled will be considered late from midnight on
the 31st calendar day after it was issued, and on that day late payment fees will
be applied and interest applied to the outstanding amount. We will also seek
compensation for any losses or costs we incur whilst waiting for payment, or
seeking payment. Therefore if there is a risk that payment will be late you should
contact us to let us know, so that we can if at all possible make arrangements
that avoid these charges.
Late payment legislation requires us to charge late payment fees and interest of
fixed amounts/percentages.
Late payment compensation, interest and fees:

Invoice Amount (£) Less than 1,000 1,001 to 9,999 10,000 or more
Fee (£) 40 70 100
Annual interest rate: 8% above the Bank of England’s base rate (at the time of
writing 0.75%) = 8.75%. Interest is calculated daily and applied to the whole
amount of the invoice (i.e. including VAT). Late payment costs, interest and
compensation will be claimed at the time the original invoice is fully settled.
Fees for time spent seeking settlement of debt shall accrue at a rate of £47.50
per hour, in quarter hour increments and this shall cover the cost of staff time,
postage, phone calls and all other efforts to seek payment.
Next Steps
If an invoice is not settled within 60 calendar days after it has been issued we
reserve the right to initiate legal action or engage the services of a debt collection
agency. The costs of debt collection or legal action will be added to the amount
We reserve the right to refuse access to our courses for any individual or staff
from any organisation if payment for previous courses is outstanding, or for any
other breach of these terms and conditions.
Trainees may cancel courses in line with our cancellation policy.
Data Protection
Trainees’ data will be handled in line with our data protection policy.
Access to Courses
We will make every effort to accommodate trainees’ needs for adjustments to
help them take full part in any course. This may include disabled access, sign
language interpreters, etc. However, trainees must let us know of any needs that
we should be aware of to do so and RCP International will not be liable for not
accommodating any needs it could not reasonably have been aware of.
Use of this website and course materials
Trainees must not:
 allow any other person to access their learning materials;
 use the details of any other course attendee or participant for any purpose other
than interaction for the purposes of their learning;

 harass, cause offence, or be in any way vexatious to any other course attendee;
 promote to other attendees views that are offensive, or illegal;
In addition trainees must not:
 share course materials with any other person who is not a fellow trainee or
employee of RCP International;
 reuse course materials for their own purposes without the express permission of
RCP International;
 use templates or other materials in a manner that does not acknowledge RCP
International as the author or intellectual property owner of those templates or
General Conduct
RCP International is committed to equality and diversity and respecting the
contribution or all course attendees. Trainees must not act in a way that
compromises these principles.
General Conditions
RCP International asserts and reserves its rights as the author or intellectual
property owner of all course materials and templates.
RCP International reserves the right to amend, withdraw or otherwise vary any
course or part of a course at its own discretion.
Breaching the Terms and Conditions
If any person is found to be in breach of these terms and condition RCP
International may remove that person’s access to a course without a refund and
without notice, and may also consider them ineligible to attend future courses.

Data Protection

Find out how we use your data and why:
Information governance is one of our passions, so naturally we always embody
best practice when using information about people.
The most important thing to remember is that you own information about yourself,
and you have the right to decide how it should be treated and handled. Whatever
you decide, just tell us what you want, and we will do it, or explain to you why if
we can’t.
As a visitor to our website you may have seen our cookie notice. Cookies are
used by us to look at how people interact with our website and their journey from
arrival to leaving. This helps us check what works and what doesn’t, and gives us
useful information we use to improve our service. Cookies are completely
anonymous and we cannot identify you or anyone else from them.
When you take one of our courses, this is what happens unless you tell us
We process and store your information to ensure:
 we can contact you to confirm your booking, and give you details of your course;
 you get your course materials and certificate of attendance or completion;
 we can ask you for feedback and, if you are willing, a testimonial;
 we can process payment;
 to collate the feedback trainees give us, but this will be anonymised;
 to analyse the demographics of our trainees, but this will be anonymised.
To do this we will only obtain the minimum necessary information possible. If we
need more information we will ask you (or your employer if they have booked you
on a course) directly for it, and explain why we need it.
These are the only times we will contact you:
 To respond to enquiries;
 To send your our newsletter;
 To acknowledge your order and thank you for it;
 To remind you of the date and time of courses you are attending;
 To let you know course materials have been published;
 To give you your attendance certificate;
 To invite you to take part in your optional CPD assessment;
 To give you your CPD certificate;
 To ask you to complete a feedback survey;
 At three months to see how you are applying your learning;
 A final follow up at six months
We may not necessarily do all of these. Two or more of these contacts may be
combined into one.

What we don’t do is:
 share information about you with anyone else.
That means we will never tell anyone you have attended one of our courses,
publish any information about you, or give your details to any other company.
The only exception is if we are legally obliged to do so.
 share information about you within our business for other business purposes
without your permission.
That means we won’t contact you to ask you to participate in research, or contact
you about any of our other business services unless you have specifically
confirmed you would like us to.
 share information about you with other trainees.
You should also know:
 We will only keep information about you for so long as you are receiving training
or post course support, which is usually for six months after your course; and as
long as you stay subscribed to our newsletter, from which you can unsubscribe at
any time.
 All your information is kept securely; is only accessible to people who need to use
it for the purposes of communicating with you or providing training; and is stored
in the United Kingdom.
 All our staff are trained in data protection and data handling.
 You can find out what information we hold about you by making a subject access
request at any time to This is always free
of charge.

Cancellation Policy
Our cancellation policy is simple.
You can cancel any time up to three weeks before your course for a full refund.

You can cancel between three weeks and two weeks before your course for a
50% refund.
If you cancel less than two weeks before your course you will receive no refund,
but you will be eligible to rebook on another course with a 50% discount.
How to cancel: just email
Non-attendance will not be grounds for any refund or future discounts that we
offer to attendees from time to time.
If you are unable to attend the course you can substitute another person up to
24 hours before your course, but you must let us know that other person’s name
and email address or telephone number. You can expect us to accept your
substitute in good faith, but we reserve the right to refuse a substitute in
exceptional circumstances e.g. where the substitute has become ineligible to
attend our courses because they have breached our terms and conditions.
You can transfer from one course to another free of charge up to 24 hours
before your course. However, you can only do this up to twice before you will be
deemed a non-attendee; and if you transfer from a higher priced course to a
lower priced one you will not be eligible for a refund of the difference.
If we cancel a course for any reason at any time you will be eligible for a full


Are there discounts available for charities?
Yes. If you interested in learning more about options for small charities and social
enterprises then please do get in touch.

Can I pay in instalments?
Yes, if you prefer. Just tell us how you would like to settle the cost of your training
at the time of booking.
Can I reuse your materials?
You can share our materials with attribution – that means you must be clear that
Pendry Security Training is the author. You may not use our materials to develop
or role out your own training courses or programmes unless this is an agreed part
of a bespoke training solution we will develop.
Data Protection
Yes. We are committed to the highest standards of data protection. Check
our data privacy information to learn more
Do you ever cancel courses?
Very rarely course may be postponed. We will avoid this wherever possible, and
if it does happen it will be done in line with our cancellation policy.
We welcome feedback. Please do tell us anything you want to about the delivery
of your learning – praise is great but criticism, as long as it is positive will give us
opportunities to improve. We ask each course attendee to provide anonymous
feedback as part of the post course support.
How does the pre and post course support work?
In the run up to your course you will receive a series of emails with links to
surveys and pre-course reading. Both are optional, but will be useful. These
emails will start to arrive two to three weeks before your course.
After the course you will receive the training presentation; exercise sheets;
templates and other materials used. You will also be asked to complete a
feedback survey, be sent some post course reading, and an attendance
certificate. If eligible CPD points will be awarded.
Late Payment
Payment terms unless agreed otherwise are set out in our terms and conditions.
If you think payment may be delayed it is very important that you let us know as
soon as possible.
Post Course Support
Post course support lasts for six months from the day of your training and is there
to ensure you can apply your learning in a practical, useful way. We will happily
coach you through difficult situations, review documents you have drafted, or
answer queries. We will not for example produce documents or materials